Virtual Agents
Virtual mobile agents quickly get users to who they want
Xtone Virtual Agents process naturally spoken requests, ask
clarifying questions and quickly connect the user to the right
customer service agent with no hold times.
Benefits
Better User Experience
With the Xtone Virtual Agent, a user can quickly connect to a customer service agent or be provided with useful information without long hold times, complex IVR menus or multiple taps and swipes. When the user is connected to an agent, the agent is supplied with all pertinent mobile app and user data.
Cost Reduction
The Xtone Virtual Agent initiates all routing requests over the mobile data network. This provides a dramatic reduction in cost as there are no telecom toll charges or network data service fees.